Lifetouch Letter on Yearbooks

From Lifetouch Re: Yearbook

Dear Families of Lake Placid High School

I know how important yearbooks are – especially in times like these. Lifetouch, like many organizations, has been affected by COVID-19, which has significantly impacted our ability to produce yearbooks. I’ve been with the company more than 20 years and can honestly say this year has been our most challenging to date.

I want to sincerely apologize and fully acknowledge that this is not what our customers expect, nor deserve, from Lifetouch.

We want you to be aware that our primary yearbook production facilities are located in some of the states that are being hardest hit by the pandemic. We have prioritized the safety of our employees and taken all necessary precautions. Social distancing requirements mean that there are fewer people available to work at any given time. In addition, this year we moved to new production facilities and have encountered several issues as we migrated systems. Each of these changes has impacted our production schedule in meaningful ways.

I realize this has created a lot of frustration since we are currently unable to provide an estimated delivery time frame for your school’s yearbook. Please know that teams are doing everything possible to get the finished product in your hands. Shipping is monitored on a daily basis and as soon as your yearbook ships, your school will receive tracking information so they can arrange to distribute the books to the students and families in the manner that is best suited for everyone’s safety.

As we navigate COVID-19, Lifetouch will continue to find ways to print yearbooks to provide you a product you love and one our employees feel safe creating. Our intent is to provide you with the very best service and products and I thank you for your patience and understanding throughout this time.

Sincerely,
Johnny Grant
Vice President of Sales | Lifetouch School Photography and Yearbooks
11000 Viking Drive
Eden Prairie, MN 55344

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